OHIO LOVE YOU
Our ice creams are made with PASTURE-RAISED OHIO dairy. We get our cream from family owned, independent dairy farms in Ohio. The dairy products that we use at Jeni’s, including our whooped cream and sauces, are the highest level of purity in the dairy industry. No antibiotics, growth hormones, herbicides or pesticides ... cows eat grass, which their bodies were built to eat.
Using pasture-raised local dairy in our ice creams is important to us for four main reasons: Flavor is our number one concern (of course), but also important are the health, environmental and economic benefits. Read about these benefits in more detail on our blog.
What is the difference between ice cream and gelato?
Ice cream is richer and denser than gelato. Gelato is lower in buttermilk fat and served at the same temperature as soft-serve. Artisan ice cream and gelato are both made with the finest ingredients. Our ice creams are a cross between French, American and Italian techniques.
What makes your yogurts different than your ice creams?
Our yogurts are made with fresh yogurt and fruit with a touch of cream. They are meant to taste like fine French yogurt.
How are sorbets made?
Just fruit and sugar with the occasional addition of wine or spirits. We only use real fruit and lots of it.
When will my ice cream arrive?
Your ice cream will arrive two days after we ship it. We ship Monday, Tuesday and Wednesday. If you place an order on a Tuesday, it will ship out on Wednesday. If you place an order after 10am Wednesday, it will ship out the following week, typically on Monday (Tuesday if we receive a high volume of orders).
What if I’m not home to receive my order?
No problem. UPS will leave your box of ice creams without signature in a safe place— it will remain frozen well into the evening.
How do you ship ice cream?
We pack pints of ice cream in a well-insulated shipping box with a large block of dry ice. This combination keeps the ice cream frozen for the two days it is in transit.
Can I ship less than six pints?
This option is not currently available. We will be making some exciting changes to our shipping structure in the next year—stay tuned!
Why do you ship 2nd day instead of overnight?
We ship 2nd day for one simple reason: it’s significantly less expensive than shipping overnight. Your average savings per shipment is $20. If you absolutely cannot wait the extra day, just give us a call and we can help you out!
Why do you only ship Monday-Wednesday?
We cannot fit more than 2 days worth of dry ice in our shipping box. Weekend delivery is not included in our standard shipping charge, so packages shipped on Thursday or Friday would not be delivered until the following week, and your ice cream would no longer be frozen.
Can I have my order sent overnight?
Yes. Please call (614) 488-3224 to place your order. Additional shipping charges will apply depending on the destination.
If I miss the Wednesday at 10am deadline for my order to ship out the same week, can I pay extra to have it go out the same week?
Yes! Please call (614) 488-3224 to place your order. Additional shipping charges will apply depending on the destination.
How do I place a large corporate order?
Just call our production kitchen and ask for Tom Bauer or Aaron Barclay. We will gladly review your options, along with discounted pricing based on quantity.
Do you offer other sizes besides pints?
We have half-gallons of all signature and most seasonal flavors available for shipping. Just call (614) 488-3224 for availability and a quote. Shipping costs are determined by amount ordered and destination.
Is dry ice safe?
Dry ice is safe when handled responsibly. Each package includes simple instructions on safe handling and disposal.